Measures, Metrics, and Business Value Module
1: Setting the Stage
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Measures, Metrics, and Business Value Module
2: Current State--Relevance and Needs
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Measures, Metrics, and Business Value Module
3: Linking CX to Business Value
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Metrics, Measurement, and Business Value Module
4: Linking CX Projects to Business Value to Secure Investment
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Measures, Metrics, and Business Value Module
5: Measuring, Reporting, & Improving Value Delivery
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